General Problems and Inquiries

If your model arrives with damage or there is any other issue, the best thing to do is submit a ticket to our service team here: Submit a ticket here. They will take care of all of our warranty repairs, and they are all swell guys.

Statement from Rapido

It has come to our attention that there have been some questions raised with our recent delivery of Budd Manor Sleepers and Baggage-Dorm cars. We are aware of these concerns and are currently looking into the matter of a discoloration observed on the roof of some cars. That discoloration is where the injection gate is located. This gate has been there since 2012, but this is the first time that it has become a significant issue on some models. The team is studying the models, and seeing if there is a solution possible.

We will try and reach some conclusions as soon as possible. However, with the upcoming holidays, this may not happen until the first or second week of January. So please bear with us, as all of our staff are working very hard during these times. We appreciate and value all of our customers very highly, and want to thank you for your continued support.

Please feel free to Contact Us if you have any other questions or concerns.