We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] within 30 days of receipt with details of the product and the defect. You can send the item you consider defective to:

Rapido Trains Inc.
500 Alden Road, Unit 21
Markham, Ontario, CANADA
L3R5H5

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

We accept exchanges only for defective items. If you receive a defective item, please contact us at [email protected] within 30 days of receipt with details of the product and the defect. You can then send the defective item back to us. Once we receive the defective item, we will promptly send you a replacement item of the same model and specification. Exchanges for reasons other than defects are not accepted.

UK shipping - Flat Rate starts at £39.95 on orders under £1000 GBP and £59.95 on orders over £1000 GBP.

If your total order is $800 or higher, a 10% tariff will apply. To avoid this charge, we recommend splitting your order into smaller shipments. The additional shipping costs are usually lower than the 10% tariff.

Canada shipping - Flat Rate $14.95

USA shipping - Flat Rate $22.95

International shipping - Flat Rate starts at $79.95 on orders under USD 800 and $99.95 on orders over USD 800

UK shipping - Flat Rate starts at £39.95 on orders under £1000 GBP and £59.95 on orders over £1000 GBP

Rapido Trains Inc. ("us", "we", or "our") operates the https://www.rapidotrains.com/ website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Rapido Trains Inc. is created with the help of the Free Privacy Policy Generator.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.rapidotrains.com/.

Information Collection and Use

Types of Data Collected

Personal Data

When you use our Service, we may request personally identifiable information such as:

• Email address
• First and last name
• Phone number
• Address details
• Cookies and Usage Data
• Credit Card Information (securely stored off-site)

Safeguarding Personal and Credit Card Information

We employ modern security measures to protect your sensitive information.

Usage Data

We gather Usage Data to understand how our Service is accessed and used.

Tracking & Cookies Data

Cookies and tracking technologies are used to improve our Service. You can adjust your browser settings to manage cookies.

Use of Data

Rapido Trains Inc. uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Rapido Trains Inc. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Legal Requirements

Rapido Trains Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Rapido Trains Inc.
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Analytics

To monitor and analyze Service usage, we employ third-party Service Providers.

Google Analytics, a web analytics service by Google, tracks and reports website traffic. Google may employ this data to track Service use and personalize ads through its advertising network. You can opt-out of Google Analytics data collection by installing the Google Analytics opt-out browser add-on. For more details on Google's privacy practices, visit their Privacy & Terms webpage.

General Data Protection Regulation (GDPR)

As a Data Controller, our collection and usage of Personal Information depend on various factors, including contractual necessity, your consent, legitimate interests, and legal compliance. We retain your information only as long as necessary to fulfill our purposes and legal obligations. Residents of the European Economic Area (EEA) have data protection rights, including access, correction, objection, restriction, data portability, and withdrawal of consent. To exercise these rights or inquire about your Personal Information, contact us.

GDPR Data Protection Officer, Our Data Protection Officer (DPO), Michael Loyst, IT Manager, oversees GDPR compliance.

Log Files

Our website follows standard log file procedures, capturing visitors' IP addresses, browser type, ISP, timestamps, referring/exit pages, and clicks. This data aids in trend analysis, site administration, and demographic insights, without linking to personally identifiable information.

Links To Other Sites

While our Service may feature links to third-party sites, we advise reviewing each site's Privacy Policy. We disclaim responsibility for third-party content, privacy policies, or practices.

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:

• By visiting this page on our website: https://www.rapidotrains.com/index.php/contact
• By phone number: 905-474-3314

The HO standard is 14 volts. Anything higher than 18 volts for HO can be risky. Please note that MoPower will not work with less than 13.8 volts.

The N scale standard is 12 volts. It can go up to 15 volts without any risk.

Most of Rapido’s HO locomotives are designated as "DCC Ready" and have speakers installed. All that is required to upgrade these models to DCC with sound is a 21-pin decoder like the following: https://rapidotrains.com/esu-blank-decoders-21-pin-plug.html.

Contact our support team to request a cancellation. Provide your order number for quicker assistance.

Shipping updates for all Rapido products can be found on our online delivery schedule here: https://rapidotrains.com/product-delivery-schedule.

All 3D renders and CAD design files are the intellectual property (IP) of Rapido Trains Inc. Additionally, any designs based on blueprints provided by our partner agencies are protected by licensing laws. As such, we do not share them outside of the company except for use in our official sales and marketing materials.

Our designs represent a significant investment of time, effort, and resources, and protecting them helps us continue to deliver the high-quality models that customers like you have come to expect.

Yes, if your total order is $800 or higher, a 10% tariff will apply. To avoid this charge, we recommend splitting your order into smaller shipments. The additional shipping costs are usually lower than the 10% tariff.